Shipping and Returns

USA SHIPPING

All orders of $150 or more are shipped free via ground post. A flat rate of $10 applies to orders below $150. Expedited Shipping is available at extra cost.

Orders are sent using [TBA} from [TBA]. We may occasionally use other providers. 

Delivery times are approximately:

TBA

INTERNATIONAL SHIPPING

CANADA

Shipping to Alaska, Hawaii and Canada is a flat rate of USD [TBA] for Standard International Post.

Please note we are not responsible for any additional costs which may be incurred such as import duties, taxes or other costs associated with customs clearance of your order. Please refer to your country's customs authorities for information on duties and taxes you may be liable for.

Should you choose not to pay the applicable taxes and duties, and the parcel is returned to us, we will deduct USD $50 from any refund due to cover our expenses.

If your parcel is returned to us due to being unclaimed or refused or an incorrect address provided, we are happy to re-send however a re-shipping charge will apply. If you choose not to pay the re-shipping fee, we will cancel the order and deduct USD $50 from any refund due, to cover our expenses.

We do not currently ship to countries not listed above.

 

RETURNS

We hope you love your purchase, but if you're not completely satisfied, we're happy to accept returns within 30 days of delivery.

Returns are accepted on full-price items only. Sale and final sale items are not eligible for return.

Items must be returned in good condition - washed or unwashed, but not damaged. A $15 return fee will be deducted from your refund to cover return shipping and handling. Original shipping costs are not refundable, except in the case of a manufacturing fault. Gift vouchers are non-refundable. International returns (including Hawaii and Alaska) are at the customer's expense.

To initiate a return, email hello@thegoodsheet.com.au with your order number, the item you wish to return, and your reason for return. If returning due to a fault, please include photos. We'll send you a prepaid return label and instructions. Please ensure items are carefully repackaged and returned using the label provided.

Refunds are processed within 3 business days of receiving your item, to your original payment method.

EXCHANGES

To exchange an item, place a new order and initiate a return on the unwanted item following the instructions above. The return fee is waived for exchanges. If your new order requires an additional payment, we'll send you an invoice - items will be dispatched once payment is received.

Please note that sets cannot be split into individual components.

FAULT OR INCORRECT DELIVERY

If you receive a faulty, damaged, or incorrect item, we'll make it right.

We'll honor a refund or replacement for faulty products within 6 months of purchase. Contact us at hello@thegoodsheet.com.au with your order number, proof of purchase, item details, and a photograph of the fault. We'll let you know how to return the item.

Please note that discoloration is not considered a manufacturing fault. Items damaged through normal wear and tear, misuse, or failure to follow care instructions are not eligible for return. See our Care Guide for how to care for your items.

FAQS

Can I track my order? 
Yes, every order is sent using a trackable method and a tracking number will be provided to you.

How long will it take for my order to arrive?
Orders are dispatched within TBA business days. Delivery typically takes TBA business days. If your order does not arrive within the expected timeframe, please contact us at hello@thegoodsheet.com.au.

Do I have to be home for delivery?
TBA

Do you deliver to PO Boxes?
TBA

What if my parcel doesn't arrive?
Contact us at hello@thegoodsheet.com.au and we'll do our best to resolve it. Please note we cannot accept responsibility for orders shipped to an incorrectly supplied address.

If there is a problem with my order, who do I contact?
Please email us at hello@thegoodsheet.com.au and we'll do our best to resolve the issue as soon as possible.